2026 Customer Trust Benchmark Report

How does your Customer Trust program compare?

We're gathering data for the 2026 Customer Trust Benchmark Report — and we need your help.

Ever want to know how many security reviews your peers process? What SLAs and revenue thresholds they set? The 2026 benchmark will give you that, and a lot more.

Take the survey

Under 10 minutes Early access guaranteed Aggregated, anonymized data only

Customer Trust is changing fast

AI is rapidly reshaping Customer Trust.

Building trust has never been harder. There are lots of reasons why, but most of them boil down to two letters. AI.

AI is reshaping how companies buy, introducing new risk, and changing how security teams work. It's time to take a data-driven look at your Customer Trust program and make some updates. This data is going to help.

What we already know

A few numbers worth comparing yourself against.

80%

of teams said security questionnaires were critical or important to closing deals.

2021 Benchmark

2.25

median FTEs on a Customer Trust team — supporting 350 sales reps and 515 questionnaires a year.

2025 Industry Snapshot

~25%

of a team's time is actually spent answering new questions. The rest is finding, updating, and admin.

2025 Industry Snapshot

Help build the benchmark

Under 10 minutes. Get the data first.

When you contribute, you're guaranteed early access. Your answers are secure — we only use aggregated, anonymized data.

Take the survey