Nucleus Security cuts questionnaire time by 90% with the Conveyor platform

About

Nucleus Security is a risk-based vulnerability management platform that helps large enterprises untangle scanner data, prioritize remediation, and act fast across thousands of assets. Processing more than 9 billion security findings daily and serving 400+ private and public sector clients, Nucleus ranks in the top 5.5% of the Inc. 5000.

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Challenge

Balancing precision and scale with a four-person team

For T. Gunner Lake, Security Engineer at Nucleus Security, every week felt like a balancing act. His four-person team was responsible for daily vulnerability management while also fielding a steady stream of customer security questionnaires and RFPs. Their team wasn’t growing, but the volume of requests was, and each one demanded hours of careful review to get right.

The work was highly detailed and required constant coordination across teams. A shared library of roughly 100 canned answers lived in SharePoint, but they rarely covered the slightly reworded SIG-Lite or CAIQ questions that prospects sent their way. Gunner’s team spent extra time tailoring answers to each request and double-checking one another’s work to make sure every detail was accurate.

It didn’t help that the sales and security teams might answer questions slightly differently. The variations were small but noticeable, especially to customers who were themselves security engineers. Keeping every response aligned became as important as answering quickly.

Document sharing added another layer of complexity. Every prospect wanted the latest SOC 2 report, pen test summary, or security policies, and each exchange triggered another encrypted email, NDA, or SharePoint link that often took days to close out. The process worked, but it consumed valuable time that the team wanted to redirect toward higher-value security initiatives.

The team knew they couldn’t add staff, so the only way forward was smarter systems that could help scale without sacrificing precision. Ideally, it would manage questionnaires, unify messaging, and securely share documents. They tested a few of the usual names — Loopio, Responsive, and Whistic — but these lacked strong AI accuracy, had no trust portal, or couldn’t support both security and sales teams equally.

That’s when a simple search for “Loopio and Responsive competitors” led Gunner to Conveyor. Their team put together a demo environment trained on Nucleus’ website and a few documents, and right away, the platform answered the majority of questions. That, plus the Conveyor team, the Trust Portal, and the system integrations, made it the clear winner.

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“Our small team was handling security reviews, questionnaires, and everything in between, so anything that could reduce our day-to-day tasks was worth investing in.”

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Solution

Turning hours of manual work into minutes of automation

Onboarding with the Conveyor platform was fast — results showed up on day one as the team uploaded past questionnaires, connected Slack and Salesforce, and tested the AI on live requests. Even during the pilot, the impact was clear: Conveyor’s platform was handling hours of manual work in minutes. What began as an experiment quickly became the foundation of Nucleus Security’s reviews and customer trust operations.

Security questionnaire automation

Conveyor’s AI agent completes the first draft of security questionnaires across every format — Word, Excel, PDF, or web portal — with more than 80 percent accuracy on the first pass. Gunner’s team reviews and refines the answers directly in-platform, keeping every response aligned and consistent.

What once took multiple hours per request now happens in under thirty minutes, freeing the team to focus on proactive security work instead of repetitive documentation. That reclaimed time has allowed for faster customer responses, stronger confidence from buyers, and a noticeable lift in cross-team efficiency.

Centralized documentation

The manual cycle of encrypted emails and NDAs is gone. With Conveyor’s Trust Center, customers can securely access the latest SOC 2, pen test summary, and security policies through a single branded portal. The built-in NDA workflow grants instant access and logs activity back to Slack and Salesforce, creating a smooth customer experience.

Sales gains real-time visibility into which documents prospects engage with most, while the security team maintains full control over what’s shared. The result is less admin work, faster due diligence, and a measurable boost in customer trust.

Cross-team collaboration

Conveyor now connects sales, security, and customer success teams around one consistent source of truth. Sales no longer waits on InfoSec to find or approve responses — they can self-serve within Conveyor’s interface or pull verified answers directly in Slack. Gunner’s team retains oversight without being a bottleneck, ensuring accuracy stays high while deal cycles stay short.

That balance of autonomy and alignment has changed how the teams work together: security reviews are faster, communication is tighter, and everyone can focus on closing business instead of chasing information.

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“We handed over a couple of our ugliest questionnaires to Conveyor and it blew through them with an 80% answer rate right out of the gate.”

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Results

Conveyor’s 84% AI accuracy gives Nucleus Security a competitive edge

Conveyor quickly became part of Nucleus’s daily rhythm. By automating what used to take hours, the security team can now focus on higher-impact initiatives and keep deal cycles on pace.

With the platform fully in place, the numbers tell the story:

• 90% reduction in security questionnaire completion time
• 60% reduction in turnaround time on security reviews
• 84% AI answer rate with 88% accuracy across 20 users

Conveyor has helped Nucleus turn the security review process into a differentiator — one that builds credibility with every response. Looking ahead, the team plans to expand automation into sales workflows and continue fine-tuning its AI as the business scales.

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