AI for Customer Security Reviews

Conveyor uses OpenAIto power searches in trust portals and to help vendors respond to questionnaires.
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Conveyor does not store any data on OpenAI. Furthermore, Conveyor has opted-out of allowing OpenAI to sample any data for the purpose of improving its foundational models.

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All calls to OpenAI's API are server-to-server, meaning no client IP addresses are sent to OpenAI. OpenAI is not a subprocessor of personal data about your users or invitees, only of search queries (including questionnaire questions) and the contents of your Conveyor Portal to deliver search results and generative answers.

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Conveyor has an agreement in place with OpenAI laying out the requirements and confidentiality of the processed data.

We do not allow training of third-party LLMs using Customer Content. Third party LLM providers are contractually prohibited from using Customer Content for their own purposes.

We only use anonymized and aggregated data when it comes to improving our ConveyorAI algorithms.

Yes. Security controls include SOC 2 Type II certification, annual external penetration testing, strong encryption (AES-256 at rest, TLS 1.2+ in transit), granular access controls, regular vulnerability scans, technologies, formal security policies, and a comprehensive information security program aligned with industry standards (SOC 2, ISO 27001, NIST). Physical security is managed by AWS with auditable access controls. All cloud infrastructure and applications are covered by these controls.

If you have more security questions, visit Conveyor's Trust Center.

ConveyorAI achieves higher accuracy than other LLM-based tools by grounding answers in customer data, using advanced post-processing to prevent hallucinations, and leveraging top-tier LLMs like GPT-4.1, Claude, and Gemini. Its hallucination rate is just 0.1% when seeded with a strong content library, far lower than the typical 3% rate of standard LLMs. The system also provides prescriptive guidance for content management and continuously improves through user feedback.

Conveyor can handle any format of security questionnaire like excel, word docs, PDFs, and online portals.

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For file formats, simply drag and drop into Conveyor or drop in one of your integrated tools like Slack, Salesforce, and others for Conveyor to pick up and process.

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For portal security questionnaires, Conveyor has a browser extension that will read the questions, answer and auto-populate the answer back in -- all with one click autocomplete. Conveyor can support any portal with the browser extension; the level of automation it supports changes based on the extension. Learn more here.

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Alternatively, you can also paste the URL in Conveyor and Conveyor AI will access the portal questionnaire, bring in the questions and answer them in the Conveyor app.