Nutrient reclaims 200+ hours and scales security reviews across dozens of products with Conveyor

About

Nutrient delivers the tools to build intelligent document-centric applications and workflows. Nutrient’s document SDKs, cloud services, integrations for M365 and Salesforce, and workflow automation platform transform how modern businesses automate, secure, and scale document-centric processes. The company powers thousands of organizations worldwide, including more than 15 percent of Global 500 brands, thousands of commercial businesses across 80 nations, and more than 130 public-sector organizations in 24 countries.

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Challenge

Surge in security questionnaires outpaces security teams’ bandwidth

As Nutrient scaled rapidly and began serving larger enterprise customers, expectations around security and compliance grew just as quickly. Around the same time, sweeping cybersecurity legislation — including but not limited to the EU’s DORA, the AI Act, and the upcoming Cyber Resilience Act — began reshaping industry standards.

Practically overnight, these new requirements accelerated demand for transparency and proof of controls. From 2022 to 2023 alone, the number of security questionnaires Nutrient received increased tenfold. As a result, the focus on security assessments was in a massive spotlight by Nutrient’s enterprise customer base.

For Information Security Officer Serana Warren and Operations Manager Brian Muñoz, meeting that growing demand was becoming unsustainable. Security questionnaires arrived from individual sales representatives in Slack, each requiring Serana and Brian to dig through old documents, rewrite answers, and track everything in spreadsheets.

Nutrient’s teams support more than two dozen products, each serving different customer use cases. The questions they receive vary widely, so Serana and Brian knew a one-size-fits-all approach to compliance wouldn’t work. Instead, they needed a knowledge base split by product to enable tailored, accurate answers.

To honor Nutrient’s security-first mindset, transparent, efficient access to evidence was essential. If customers could visit Nutrient’s site and immediately find clear evidence of its security and compliance, it would save time for Nutrient — and more importantly, for Nutrient customers. A tool that could convert bureaucratic processes that once relied on long email threads and complex NDA discussions into several easy clicks of a button would be an ideal solution.

The team began searching for a way to keep up with mounting demands without slowing its rapid pace of innovation. Conveyor’s platform stood out for its multiproduct support and early AI innovation. For Serana and Brian, Conveyor promised a faster process and a better customer experience — one that reflected how seriously Nutrient takes security.

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“Customers needed accurate assurance fast, but each of our products has different use cases with different answers. We were drowning in Slack threads and spreadsheets just trying to keep up.” — Serana Warren

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Solution

Conveyor centralized Nutrient’s security reviews and automated the workflows behind them

From initial trial to a live Trust Center, Nutrient got up and running in less than two months. With Nutrient’s SOC 2 report and key policies housed in a single, secure Trust Center, the team no longer has to manually watermark and email documents; customers suddenly had proactive visibility into Nutrient’s security posture. By providing customers with self-serve access, many now find the answers they need on their own. This has cut inbound questionnaires by more than half, saving the Nutrient team hours every week.

Because Conveyor connects directly with Slack and Salesforce, security reviews no longer derail sales cycles, rather they accelerate them. When a customer requests access to security documentation, the relevant sales representative immediately triggers a Trust Center invite. The Nutrient team gets a Slack notification, verifies the customer, and grants access instantly — no more long email threads or missing NDAs.

With this foundation in place, Conveyor’s AI and automation tools help tackle customer questionnaires, many of which have more than 100 questions. The platform automatically suggests answers from Nutrient’s knowledge base, combining past responses with AI-driven reviews of relevant policies. Each question is then routed to the proper SME for quick human approval or correction. “Instead of a couple individuals spending hundreds of hours a year coordinating questionnaires, we can now quickly assign ownership to Subject Matter Experts (SMEs). SMEs can then review, approve, or update responses in minutes to best meet the needs of our customers.” Brian shares.

The team can also update documentation and policies as new regulations roll out so that Nutrient’s knowledge base stays organized and audit-ready, with customers automatically seeing the latest versions through the Trust Center.

Conveyor’s support for multiple product lines has proved critical. The Nutrient team can now organize and maintain dedicated answer sets for each offering. This ensures customers only see information relevant to the product they use, and that nothing slips through the cracks.

And with Conveyor’s built-in dashboard, the team can see what customers are asking most — from common questions to the frameworks gaining traction — helping Serana and Brian plan future compliance initiatives and prioritize where to focus next.

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“Conveyor handled our multiproduct complexity better than anyone else. It took over the day-to-day management of security questionnaires and reviews, so we could focus on improving our overall compliance and security posture.” — Serana Warren

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Results

56% fewer security questionnaires and a faster path to customer trust

Conveyor transformed Nutrient’s security process into a data-backed system that supports both sales and security. What was once a manual, time-consuming process now runs smoothly. The time saved lets the team focus on strengthening its compliance and security posture, including expanding the scope of Nutrient’s SOC 2 program and integrating new products into its security and compliance processes.

By partnering with Conveyor, Nutrient saw the following results over the course of a calendar year:

• 200+ hours reclaimed by automating questionnaires
• 56% fewer security questionnaires with Trust Center
• 3–4x boost in AI-correct answers on first pass

Conveyor’s insights are shaping Nutrient’s roadmap, highlighting emerging customer priorities and guiding compliance initiatives beyond today’s needs. With this data-driven approach, Nutrient will better anticipate evolving trends, strengthen trust, and align security efforts with the needs of tomorrow’s customers.​

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