Temporal Automates Security Reviews at Enterprise Scale, Saving $100K+ Annually

About

Temporal Technologies Inc., is the durable execution platform behind global scale enterprises. It helps engineering teams build applications that never lose state by automatically capturing progress and resuming workflows after runtime issues — without complex state-machine code or manual recovery.

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Challenge

Scaling security reviews through a period of hypergrowth

As Temporal Technologies Inc. entered a period of hypergrowth, it needed a scalable way to handle a surge of incoming security reviews. With all diligence requests funneling to a single GRC lead, reviews became slow and manual, scattered across Slack, Salesforce, Jira, and Notion.

That single GRC lead was Daniel Redding. As the owner of GRC and customer trust, he became the point person for every security question, document request, and follow-up after customer calls.

Solutions Architects took the first pass at questionnaires, digging through Notion tables and a separate answer-search tool to piece together information. But many reviews still stalled while they waited for Daniel to provide final answers — especially when requests arrived in different formats and included hundreds of questions. On top of that, smaller companies’ documentation requests also flowed to Daniel, adding even more manual work to an already overloaded process.

Temporal’s reputation was built on reliability, and Daniel knew the company needed more robust systems to keep that promise as they scaled.

As Daniel evaluated the broader trust-center market, he found that Conveyor was one of the few platforms mature enough to meet all of their needs. This included a single, accurate knowledge library and a scalable first line of defense for smaller requests, all wrapped in a workflow that fit naturally into the tools his teams were already using.

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“As the company grew, we needed a way to keep reviews moving quickly and give every customer a consistent view of our security posture — without turning one person into the bottleneck.”

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Solution

Streamlining documentation and questionnaire reviews into one scalable workflow

Temporal adopted the Conveyor platform to centralize security documentation and automate questionnaire reviews. After a quick half-day setup, the Trust Center became the first line of defense for customer requests, giving instant, self-serve access to accurate policies, certifications, and FAQs. With smaller documentation requests now handled automatically, Daniel no longer had to manually send the same documents over and over.

From there, ConveyorAI took over the heavy lifting of questionnaires. The Intake Agent ingests questionnaires of any format, identifies question types, and drafts responses from a single source of truth. Sales teams add questionnaires to Jira, ConveyorAI grabs them instantly, and only flags Daniel or AppSec when expert input is actually required.

Reviews that once had to be checked line by line now move through the system in a fraction of the time, even for the most complex diligence requests.

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“The intake is a lot more aligned with how I work. Have AI triage and provide a draft that I can review and approve instead of doing it manually. It’s actually a sustainable approach.”

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Because Sales, Solutions Architects, and AppSec can stay in their existing tools — Slack, Salesforce, and Conveyor’s browser extension — teams respond quickly without adding more work to Daniel’s plate. Sales grants Trust Center access directly from Slack or Salesforce, Solutions Architects surface accurate AI-suggested answers on live calls through the extension, and AppSec can publish updated advisories into the knowledge hub in minutes. These streamlined integrations eliminate bottlenecks and make fast, consistent responses the new standard.

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“Temporal grew its customer base by 10x, and Conveyor made it possible to keep up without adding headcount. What used to take weeks now moves in hours.”

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Results

Temporal cuts security questionnaire turnaround time by 90% with Conveyor

With Conveyor handling the repetitive, frontline work, Temporal has shortened its sales cycle while reducing manual effort and enabling more strategic budget management as the business grows.​

Conveyor transformed Temporal’s security operations:

• 240 hours reclaimed per month
• $100K+ operational savings with a lean trust workflow
• 90% faster questionnaire turnaround, often completed in ~7 hours

Looking ahead, Daniel expects scalability and low-maintenance workflows to remain core to how Temporal handles Customer Trust. He remains committed to giving every team — large or small — a consistent way to evaluate Temporal’s security posture.

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