‍

Most trust centers today look like document dumps or even support sites with endless amounts of information on every security topic and modern buyers are telling us that this isn't ideal. Buyers today just want to get the answers they need for their security review fast and infosec and sales teams want them to have answers without all the back and forth of emails and tickets so the deal moves along. That’s why we built the Trust Center Agent: the first AI Agent in a Trust Center that delivers a great customer experience to every prospect and customer.

Your trust center visitors can now ask a question, and the Agent finds the right document, provides a cited answer, and respects all your existing access controls. It can also answer entire uploaded questionnaires for prospects maintaining the original format as well.

The next generation of trust centers is no longer a dumping ground of documents and FAQs that buyers need to sift through. It’s a highly personalized, interactive, and instant experience for every prospect and customer.

The result? Faster reviews, fewer escalations to your team, and happier buyers who have trust and confidence in your security posture.

‍

Why the Static Trust Center is Broken

‍

When we first set out to build the best Trust Center software a few years ago, our goal was simple: give security and compliance teams an easy way to manage their security posture and share it with customers. The focus was on transparency and efficiency, making it easier to show you’re trustworthy.

What we didn’t fully realize back then was just how much the buyer experience would matter. 

Most of the other Trust Center solutions on the market today stop at what we’d call “basic.” They offer a static experience which is one where the buyer has to click through every section and item in the Trust Center to figure out if the vendor has answers to their questions. 

Buyers still get frustrated and sellers and infosec teams still end up fielding repetitive questions over email.

We started hearing the same things from prospects over the last year:

“Having a Trust Center is basically the same experience as sending a zip-file of documents, just with a login screen in front.”
“Our sales reps don’t want to send customers to the Trust Center because they think it feels impersonal. They’d rather give each customer white-glove experience and today that is done by downloading the documents themselves and sending them over.”

The comparisons to “Google Drive” folders along withthis feedback pushed us to rethink what a Trust Center experience should be: one that satisfies buyers, sales teams, and infosec alike, and actually feels modern and powered by AI.

‍

Introducing: Conveyor’s Trust Center Agent

‍

Conveyor’s Trust Center Agent is fully integrated, conversational, and scales your human touch by delivering a “VIP” level experience to every customer without requiring a live rep. Because every answer includes citations, buyers can see exactly where information comes from, building confidence and trust.

You can ask it any question in natural language (the same way you’d interact with ChatGPT and other AI chat) and it will retrieve the right documents and answer security questions in real time with sources cited.

Now, instead of juggling follow-up emails and tickets for customers who can’t find what they need, teams can focus on more high value conversations and strategic work.

As one customer put it, “Anything that cuts down review time even 30% is a big win,” and that’s exactly how the Agent can help.

‍

A Better Experience for Everyone

  • For buyers: Instant answers to questions, fewer clicks, and complete transparency.
  • For sellers: No more “let me find that doc for you” emails and delays in the sales cycle; just faster, smoother deals.
  • For security teams: Less manual work responding to customer security requests, fewer escalations, and more time for proactive work.

‍

The Next-Gen Trust Center

This launch marks a shift from static trust portals to intelligent, conversational experiences for buyers. The Trust Center Agent is just the beginning of what we like to call the “next generation” of AI Trust Center software. Stay tuned for more!

—

Ready to start? Learn more about Conveyor’s trust center software or spin one up in minutes for free here. Add your NDA, documents, FAQs, and more using our easy drag and drop editor and get started building Customer Trust today.